Try again. I think these two were rare instances.
IMHO B&B's aren't too personal and perhaps folks who stay at cookie-cutter hotels are not use to the attention and personal service they receive at a B&B, inn, which actually is quite nice.
Think of it as going home again...without having to do the dishes. Talk to other guests if you want. Retreat to a cozy corner when you like. Snuggle up with a loved one (or a good book) in privacy. Visit the local haunts and enjoy.
I've been to some 15 B&B, inns and only had one odd instance where the innkeeper had "do not" signs (use towels, water, pay for your soda etc.) posted all over the place. We never went back there. All else were great experiences.
Try again. ;)
Nat'l Country Inn, Bed & Breakfast Day - 1st. Sunday of October. Here's to you, Grand Dames, Painted Ladies and your innkeepers!